Effective Date: 5 August 2026
Last Updated: 5 August 2026
This Product Disclaimer applies to products displayed, advertised and sold through soultouchjewellery.com, operated by Soul Touch Jewellery, a sole proprietorship owned and operated by Nazia Khan.
Business and return address:
Soul Touch Jewellery
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India
Customer-support email: care@soultouchjewellery.com
Phone and WhatsApp: +91 63097 93041
Support hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST, excluding public holidays.
This Disclaimer has been drafted using the product materials, plating, warranty, care and sourcing information provided by Soul Touch Jewellery. The current product range includes earrings, ear cuffs, rings, necklaces, bracelets, brooches, anklets and related fashion-jewellery products. Selected products use 316L stainless steel, gold-toned products are represented as having 18K PVD gold plating, and eligible products carry a six-month limited tarnish and plating warranty.
Indian consumer law gives customers the right to accurate information concerning a product’s quality, quantity, purity, standard and price. A product may be considered defective where it does not meet a standard or characteristic expressly or impliedly promised by the seller. False product characteristics or unsupported warranty claims may also constitute an unfair trade practice. The Consumer Protection (E-Commerce) Rules further require inventory e-commerce businesses to provide appropriate remedies where products are defective, deficient or not as advertised.
Plain-language summary
Please read the individual product page carefully before purchasing.
Important points include:
- Soul Touch Jewellery sells modern fashion jewellery and not solid-gold or fine jewellery unless expressly stated otherwise.
- Only products specifically identified as 316L stainless steel should be treated as being made from that material.
- “18K PVD gold plated” refers to a gold-coloured coating applied over a base material. It does not mean that the entire product is made of solid 18K gold.
- “Anti-tarnish” or “tarnish-resistant” does not mean that the product will remain permanently unchanged in every environment or under every type of use.
- Jewellery appearance and plating life depend upon wear, friction, storage, care practices, moisture, chemicals and individual skin chemistry.
- A nickel-free description does not guarantee that no person will ever experience irritation or sensitivity.
- Product photographs are intended to represent products accurately, but minor screen-related colour differences may occur.
- Eligible products carry a six-month limited warranty for verified premature tarnishing or substantial plating loss under normal use and proper care.
- Wrong, damaged, defective or materially misdescribed products remain covered by our Return, Exchange & Refund Policy.
This summary is for convenience. The complete Disclaimer below will apply.
1. Purpose of this Disclaimer
This Product Disclaimer explains:
- The nature of the jewellery sold by Soul Touch Jewellery;
- The meaning and limitations of product descriptions;
- The scope of material and plating claims;
- How product appearance may be affected by use and care;
- The limitations of anti-tarnish and skin-sensitivity statements;
- The difference between normal wear and a product defect;
- The customer’s product-care responsibilities; and
- The relationship between product disclaimers, warranty rights and statutory consumer rights.
This Disclaimer does not replace the specific information displayed on an individual product page.
Where there is a conflict between a general statement in this Disclaimer and a more specific written product description, the specific product description will ordinarily apply to that product.
2. Nature of the products
Soul Touch Jewellery sells modern fashion jewellery intended primarily for personal adornment and everyday lifestyle use.
Unless an individual product page expressly states otherwise, our products should not be understood as:
- Solid-gold jewellery;
- Solid-silver jewellery;
- Platinum jewellery;
- Fine jewellery;
- Investment-grade jewellery;
- Hallmarked precious-metal jewellery;
- Natural-diamond jewellery;
- Certified natural-gemstone jewellery; or
- Jewellery intended to hold or appreciate in investment value.
Terms such as “gold,” “gold-toned,” “gold finish,” “18K PVD gold plated” or similar expressions describe the colour, finish or plating of the product and do not mean that the entire product is composed of solid gold.
Customers should review the material section of each product page before purchasing.
3. Product categories
The products offered may include:
- Earrings;
- Ear cuffs;
- Rings;
- Necklaces;
- Chains;
- Pendants;
- Bracelets;
- Brooches;
- Anklets;
- Jewellery sets;
- Accessories; and
- Other related fashion-jewellery products.
The availability of any product or category may change without prior notice.
A product should not be assumed to possess the material, plating or performance characteristics of another product merely because the products appear in the same collection.
4. Product-specific information controls
Each product page may contain information concerning:
- Base material;
- Plating;
- Finish;
- Colour;
- Stones or embellishments;
- Dimensions;
- Weight;
- Closure;
- Quantity;
- Care instructions;
- Warranty eligibility; and
- Other relevant specifications.
Customers must review the product-specific information before placing an order.
Material and warranty claims apply only to the product for which they are expressly displayed. A statement appearing on one product page should not automatically be applied to another product.
Where an important product detail is unclear, customers should contact Soul Touch Jewellery before ordering.
5. 316L stainless-steel products
Only selected products are made from or use 316L stainless steel.
A customer should treat a product as 316L stainless steel only where that description appears on the relevant product page, invoice, product label or other written product information supplied by Soul Touch Jewellery.
Products not expressly identified as 316L stainless steel may contain another base material.
The words “stainless steel” do not mean that a product is incapable of:
- Scratching;
- Bending under force;
- Developing surface marks;
- Accumulating residue;
- Experiencing coating wear; or
- Being affected by misuse or chemical exposure.
The durability of the underlying metal and the durability of the decorative plating or finish are separate matters. A stainless-steel base does not make an applied gold-coloured coating permanently resistant to wear.
6. 18K PVD gold-plating description
Gold-toned products are described as having 18K PVD gold plating based on the applicable product and supplier specifications.
“PVD” refers to a method by which a decorative coating is applied over an underlying material.
An 18K PVD gold-plated product:
- Is not made entirely of solid 18K gold;
- Should not be valued as solid-gold jewellery;
- May contain only a thin decorative gold-coloured layer;
- May experience gradual surface or colour changes through use;
- May show wear first at high-friction areas;
- Requires proper care; and
- Is not automatically suitable for testing or valuation as solid gold.
The term “18K” in the plating description relates to the stated character of the decorative coating. It does not describe the total metallic composition or value of the complete product.
7. Supplier-provided specifications
Certain material, plating and composition information may be based on specifications supplied to Soul Touch Jewellery by its vendors or supply partners.
Soul Touch Jewellery seeks to describe products accurately. However, where independent laboratory testing or certification has not been obtained, product descriptions should not be interpreted as an independent scientific certification by Soul Touch Jewellery.
Claims concerning:
- 316L stainless steel;
- 18K PVD gold plating;
- Nickel-free composition;
- Tarnish resistance;
- Water resistance; or
- Other material properties
will apply only to the extent expressly stated for the relevant product and supported by the information available to Soul Touch Jewellery.
Customers seeking a specific medical, occupational or laboratory-certified material standard should contact us before purchase.
Advertising and product claims should remain truthful, clear and capable of substantiation; the Central Consumer Protection Authority’s misleading-advertisement guidelines apply to representations concerning products and their characteristics.
8. Nickel-free description
Products identified as nickel-free are described on the basis of the specifications supplied for those products.
“Nickel-free” should not be interpreted as meaning:
- Guaranteed allergy-free;
- Guaranteed hypoallergenic for every person;
- Medically tested for every skin condition;
- Suitable for every form of metal sensitivity; or
- Incapable of causing any skin reaction.
Individual sensitivity can differ from person to person. Reactions may also arise from:
- Other metals or materials;
- Plating components;
- Stones, adhesives or enamel;
- Trapped moisture;
- Sweat;
- Cosmetics;
- Skin conditions;
- Friction;
- Product residue; or
- Individual skin chemistry.
Customers with a known metal allergy, severe skin sensitivity or dermatological condition should seek appropriate professional advice before wearing fashion jewellery.
If discomfort, redness, itching, swelling or irritation occurs, the customer should remove the product and discontinue use.
This precaution does not mean that a product is defective merely because a particular person experiences an individual sensitivity.
9. Hypoallergenic and sensitive-skin terminology
Unless an individual product page expressly states otherwise, Soul Touch Jewellery does not provide a medical guarantee that a product is hypoallergenic or suitable for every sensitive-skin condition.
The phrases:
- “Sensitive-skin friendly”;
- “Comfortable for everyday wear”;
- “Nickel-free”; or
- Similar lifestyle descriptions
should not be treated as medical advice, dermatological certification or a guarantee that a reaction is impossible.
Customers should not continue wearing a product that causes pain, irritation or discomfort.
10. Meaning of “anti-tarnish”
Where a product is described as anti-tarnish, Soul Touch Jewellery means that the product is designed to resist premature tarnishing under normal and reasonable use when the prescribed care instructions are followed.
“Anti-tarnish” does not mean:
- Tarnish-proof forever;
- Permanent colour retention in every environment;
- Complete immunity from fading;
- Complete immunity from scratches;
- Guaranteed resistance to all chemicals;
- Suitable for continuous bathing or swimming;
- Suitable for exposure to salt water or chlorine;
- Suitable for unrestricted perfume or sanitiser exposure; or
- That ordinary wear will never become visible.
The phrase describes a resistance characteristic, not an unlimited promise of permanent appearance.
11. Tarnish-resistant and colour-retention claims
The life of a jewellery finish may depend on:
- Frequency and duration of wear;
- Friction against the skin or clothing;
- Sweat;
- Humidity;
- Water exposure;
- Perfume;
- Sanitiser;
- Cosmetics;
- Creams and lotions;
- Cleaning products;
- Storage conditions;
- Air pollution;
- Individual skin chemistry; and
- Compliance with care instructions.
Areas exposed to greater friction—such as ring undersides, chain contact points, bracelet edges and clasp areas—may show signs of wear earlier than less-exposed areas.
Gradual fading, minor surface marks or ordinary signs of use will not automatically be treated as manufacturing defects.
12. Waterproof and water-resistance statements
Unless an individual product page expressly provides a specific water-resistance claim, customers should not assume that a product is waterproof.
Even where a product is described as water-resistant or suitable for occasional water contact, customers should:
- Avoid prolonged water exposure;
- Remove jewellery before bathing;
- Remove jewellery before swimming;
- Avoid salt water and chlorinated water;
- Dry jewellery promptly after accidental contact; and
- Store the product only when completely dry.
Water exposure may interact with soap, shampoo, chlorine, salt, minerals, sweat or cosmetic residue and may affect the finish over time.
A product’s ability to withstand occasional water contact does not mean that unlimited water exposure is covered by the warranty.
13. Sweat resistance
Jewellery described as sweat-resistant is designed to tolerate reasonable incidental exposure associated with ordinary use.
It does not mean the jewellery should be:
- Worn continuously during intense exercise;
- Left wet with perspiration;
- Worn in a sauna or steam room;
- Stored without drying; or
- Exposed repeatedly to sweat without cleaning.
Customers should gently wipe jewellery after wear, particularly in hot or humid conditions.
14. Six-month limited warranty
Eligible products carry a six-month limited warranty, beginning on the recorded date of delivery.
The warranty applies to verified cases of:
- Premature tarnishing under normal and reasonable use; or
- Substantial plating loss under normal and reasonable use.
Warranty eligibility requires that:
- The customer provides valid proof of purchase;
- The prescribed care instructions were followed;
- The product was used normally;
- The product was not altered or repaired;
- The issue is reported within six months of delivery; and
- Soul Touch Jewellery verifies that the issue is covered.
The warranty does not mean that every visual change occurring within six months is a manufacturing defect.
Approved warranty remedies may include:
- Replacement;
- Store credit;
- Refund, where appropriate;
- Repair, where available; or
- Another reasonable resolution.
The appropriate remedy will depend on the nature of the issue, inspection findings, stock availability and applicable consumer law.
15. Warranty exclusions
The warranty does not ordinarily cover:
- Normal wear and tear;
- Gradual fading from regular use;
- Minor colour variation;
- Surface scratches;
- Dents;
- Bent components;
- Broken chains caused by pulling;
- Damage caused by dropping or impact;
- Damage caused by children or pets;
- Lost stones or components caused by misuse;
- Perfume, sanitiser or chemical exposure;
- Prolonged water exposure;
- Swimming or bathing;
- Improper cleaning;
- Abrasive cleaning materials;
- Improper or humid storage;
- Damage caused by friction;
- Intentional damage;
- Unauthorised repair or alteration;
- Failure to follow care instructions;
- Individual skin chemistry; or
- Loss of the product.
The complete warranty procedure is contained in the Return, Exchange & Refund Policy.
16. Stones, pearls, shells and enamel
Certain products may contain or feature:
- Cubic zirconia;
- Artificial stones;
- Imitation pearls;
- Shell;
- Enamel;
- Glass;
- Resin;
- Adhesives; or
- Other decorative elements.
Unless expressly identified otherwise, these components should not be treated as:
- Natural diamonds;
- Natural precious gemstones;
- Cultured or natural pearls;
- Precious shell;
- Investment-grade stones; or
- Independently certified gems.
The terms “diamond-like,” “pearl,” “gem,” “crystal,” “stone” or similar descriptive expressions may refer to the visual appearance or category of the decorative element and not necessarily to a natural precious material.
Customers should rely upon the specific material description on the product page.
17. Stone and decorative-element care
Products containing stones, enamel, pearls, shell or decorative components may require additional care.
Customers should:
- Avoid dropping the product;
- Avoid bending stone-set sections;
- Avoid soaking the jewellery;
- Avoid abrasive cleaning;
- Avoid chemical jewellery cleaners;
- Avoid direct perfume application;
- Store the item separately;
- Avoid pulling or pressing decorative components; and
- Handle imitation pearls and enamel gently.
Adhesive-set or delicately mounted components may loosen if exposed to impact, moisture, heat or chemicals.
18. Product photographs and colour representation
Soul Touch Jewellery aims to display product photographs as accurately as reasonably possible.
The appearance of a product on a customer’s device may be affected by:
- Screen brightness;
- Screen calibration;
- Display technology;
- Device settings;
- Browser settings;
- Photography lighting;
- Camera processing;
- Image compression;
- Reflections;
- Skin tone; and
- Surrounding colours.
Gold, rose-gold, silver and stone colours may therefore appear slightly different on different screens.
A minor screen-related colour difference will not automatically constitute a defect.
However, where the delivered product is materially different from the product displayed or described, the customer may seek a remedy under the Return, Exchange & Refund Policy.
19. Product dimensions, weight and fit
Customers should review the measurements and size information displayed on the relevant product page.
Where exact dimensions or weight are provided, Soul Touch Jewellery intends to supply the product in accordance with those stated specifications.
Customers should not estimate product size solely from model photographs, enlarged close-up images or screen appearance.
Photographs may be enlarged to show product detail.
The perceived fit of a product may differ depending on:
- Ear shape;
- Neck size;
- Wrist size;
- Finger size;
- Piercing position;
- Clothing;
- Hairstyle; or
- Individual styling preference.
Personal dissatisfaction with fit or scale does not automatically amount to a defect where the product complies with its displayed measurements.
Where the delivered item materially differs from its stated measurements, the customer should report the matter under the Return, Exchange & Refund Policy.
20. Rings and fit
Where a ring is sold in a specified size, the customer is responsible for selecting the correct size before placing the order.
Finger size may be affected by:
- Temperature;
- Time of day;
- Swelling;
- Measurement method;
- Ring width; and
- Individual anatomy.
Soul Touch Jewellery does not currently provide resizing or customised sizing unless expressly offered on a particular product page.
Incorrect size selection by the customer will not ordinarily qualify as a defect.
21. Ear jewellery
Customers should check:
- Piercing requirements;
- Post type;
- Closure type;
- Product weight;
- Ear-cuff fit; and
- Whether a product is designed for pierced or non-pierced ears.
Ear cuffs and earrings may fit differently depending on individual ear anatomy.
Customers should not force a cuff, post, clasp or closure where it causes pain or appears unsuitable for their ear.
For hygiene reasons, jewellery that has been worn or inserted into a piercing is not eligible for a change-of-mind return. This does not remove remedies for wrong, damaged, defective or materially misdescribed products.
22. Product care
To preserve product appearance and plating, customers should:
- Remove jewellery before bathing or swimming;
- Avoid prolonged contact with water;
- Avoid salt water and chlorinated water;
- Avoid perfume, sanitiser and hairspray;
- Avoid direct contact with creams and cosmetics;
- Avoid household cleaning products;
- Avoid harsh chemicals;
- Remove jewellery before exercise or heavy perspiration;
- Wipe the product gently after use;
- Use only a soft, clean and dry cloth;
- Store each item separately;
- Keep jewellery in a dry box or pouch;
- Avoid humid areas;
- Avoid excessive friction;
- Avoid pulling chains or clasps; and
- Avoid abrasive brushes and chemical jewellery cleaners.
Perfume, lotion and cosmetics should preferably be allowed to dry before jewellery is worn.
Failure to follow the care instructions may reduce product life and affect warranty eligibility.
23. Normal wear and tear
Fashion jewellery naturally experiences wear through use.
Normal wear may include:
- Fine scratches;
- Minor surface marks;
- Gradual reduction in shine;
- Friction-related colour change;
- Minor clasp loosening over time;
- Residue build-up;
- Changes at frequently touched areas; and
- Gradual ageing of decorative components.
Normal wear is not automatically a manufacturing defect.
The distinction between normal wear and premature failure will be determined after reviewing:
- The age of the product;
- Frequency of use;
- Nature of the issue;
- Care practices;
- Photographs or videos;
- Physical inspection; and
- Other relevant circumstances.
24. Skin chemistry and environmental conditions
The appearance of jewellery may be affected by individual skin chemistry and environmental conditions.
Factors may include:
- Skin pH;
- Perspiration composition;
- Climate;
- Humidity;
- Air pollution;
- Medication;
- Cosmetics;
- Frequency of wear; and
- Storage environment.
A product may wear differently for different customers even where each customer receives the same product.
This does not prevent a customer from making a genuine warranty claim, but the circumstances of use may be considered during assessment.
25. Safety and intended use
Jewellery should be used only for its intended decorative purpose.
Customers should:
- Keep jewellery away from infants and small children;
- Avoid placing jewellery in the mouth;
- Avoid swallowing stones or components;
- Avoid wearing jewellery where it may become caught in machinery;
- Avoid sleeping in products that may cause entanglement or pressure;
- Avoid forcing bent or damaged products into use;
- Stop using a product where a sharp edge develops; and
- Store small components securely.
Jewellery may contain small parts and may present a choking hazard.
Soul Touch Jewellery products are not toys and should not be given to children without responsible adult supervision.
26. No medical or therapeutic representation
Soul Touch Jewellery does not claim that its products:
- Diagnose any condition;
- Prevent any illness;
- Treat any medical condition;
- Improve circulation;
- Provide therapeutic benefits;
- Balance energy;
- Cure allergies; or
- Replace medical advice or treatment.
Any styling, wellness or lifestyle content published on the website or social media is provided for general information and should not be interpreted as medical advice.
27. Country of origin and retailer information
Products are sold and retailed in India by:
Soul Touch Jewellery
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India
Customer care: care@soultouchjewellery.com
Phone: +91 63097 93041
Soul Touch Jewellery is described on this website as the online retailer.
Where applicable, the legally required manufacturer, packer, importer, marketer or other responsible-party details will be stated on the product packaging, label, invoice or product listing.
The retailer description on this Disclaimer should not be used to replace any mandatory importer or manufacturer declaration required on a particular product or package.
28. Products are not handmade
Unless an individual product page expressly states otherwise, products sold by Soul Touch Jewellery are not represented as handmade.
Customers should not interpret:
- Product styling;
- Brand storytelling;
- Packaging;
- Editorial imagery; or
- Descriptions such as “crafted look” or “artistic design”
as a representation that the product was individually handmade.
Soul Touch Jewellery does not currently offer customised, engraved, resized or made-to-order products unless expressly introduced and described under separate terms.
29. Packaging
Product packaging may include:
- Jewellery boxes;
- Pouches;
- Protective inserts;
- Care cards;
- Tags;
- Outer shipping packaging; and
- Promotional materials.
Packaging colour, size, layout or presentation may change because of product requirements, availability or improvements.
A difference in non-essential packaging will not ordinarily constitute a product defect, provided the jewellery is supplied safely and in suitable condition.
Packaging shown in campaign photographs may be for styling purposes unless the product page expressly states that the displayed packaging is included.
30. Customer reviews and social-media content
Customer reviews, photographs, videos and social-media posts may reflect individual experiences.
Results may vary depending on:
- Use;
- Care;
- Frequency of wear;
- Environment;
- Skin chemistry;
- Styling; and
- Personal expectations.
A customer review does not create a separate warranty or guarantee beyond the official written product terms issued by Soul Touch Jewellery.
Influencer, creator or customer content should not be treated as modifying the official product description unless Soul Touch Jewellery expressly adopts the relevant statement in writing.
31. Product availability and design updates
Soul Touch Jewellery may:
- Discontinue a product;
- Change packaging;
- Update a product description;
- Correct product information;
- Introduce a revised version;
- Change a supplier; or
- Modify a future production batch.
A material change affecting an order already placed will be communicated where reasonably necessary.
No substitution involving a materially different product will be made without the customer’s agreement.
32. Typographical or descriptive errors
Soul Touch Jewellery may correct genuine:
- Typographical errors;
- Image-placement errors;
- Material-description errors;
- Measurement errors;
- Pricing errors; or
- Technical listing errors.
Where an error is identified before fulfilment and materially affects the product, Soul Touch Jewellery may:
- Contact the customer for confirmation;
- Offer a corrected product description;
- Offer an alternative with the customer’s consent; or
- Cancel and refund the affected product.
A customer will not be required to accept a materially different product.
33. Materially misdescribed products
Nothing in this Disclaimer permits Soul Touch Jewellery to supply a product that is materially different from its stated description and then rely on general disclaimer wording to deny a genuine claim.
A customer may contact us where the delivered product materially differs in respect of:
- Base material;
- Plating;
- Colour;
- Design;
- Quantity;
- Size;
- Product identity;
- Included components; or
- Another material characteristic expressly stated on the product page.
Approved claims will be handled under the Return, Exchange & Refund Policy.
The Consumer Protection Act recognises the customer’s right to accurate product information and treats false representations concerning product characteristics or benefits as potentially unfair trade practices.
34. Relationship with other policies
This Product Disclaimer should be read together with the:
- Return, Exchange & Refund Policy;
- Cancellation Policy;
- Shipping Policy;
- Grievance Redressal Policy;
- Privacy Policy; and
- Terms & Conditions.
Where a product issue concerns:
- Cancellation before dispatch, the Cancellation Policy applies;
- Delivery or parcel loss, the Shipping Policy applies;
- Damage, defect, replacement or refund, the Return, Exchange & Refund Policy applies;
- Personal information, the Privacy Policy applies; and
- General website use and contractual matters, the Terms & Conditions apply.
35. Consumer rights preserved
This Product Disclaimer is intended to explain product characteristics and reasonable limitations.
It is not intended to:
- Exclude liability for fraudulent conduct;
- Permit false or misleading product descriptions;
- Remove remedies for defective goods;
- Remove remedies for materially misdescribed goods;
- Exclude liability that cannot lawfully be excluded; or
- Restrict non-waivable rights available under applicable Indian law.
Where a clause in this Disclaimer conflicts with a mandatory legal right, the mandatory legal right will prevail.
36. Reporting a product concern
Customers should report a product concern by providing:
- Full name;
- Order number;
- Registered email or phone number;
- Product name;
- Description of the issue;
- Clear photographs;
- Clear video, where relevant;
- Photograph of the packaging and label; and
- Information concerning use and care, where relevant.
Contact:
Email: care@soultouchjewellery.com
WhatsApp: +91 63097 93041
Visible delivery-related problems should preferably be reported within 24 hours, while warranty claims must be submitted within the applicable six-month warranty period.
The detailed procedure appears in the Return, Exchange & Refund Policy.
37. Grievance escalation
Where a product complaint remains unresolved, it may be escalated to:
Nazia Khan
Founder and Grievance Officer
Soul Touch Jewellery
Address:
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India
Email: care@soultouchjewellery.com
Phone: +91 63097 93041
Grievances will be acknowledged within 48 hours and addressed within the time prescribed under applicable law.
38. Changes to this Disclaimer
Soul Touch Jewellery may update this Product Disclaimer to reflect:
- Changes in products;
- Changes in materials or suppliers;
- Changes in warranty coverage;
- Changes in care requirements;
- Changes in applicable law;
- Changes in business operations; or
- Improvements to customer information.
The “Last Updated” date will be revised whenever a material change is made.
The version applicable to a purchase will ordinarily be the version displayed when the order was placed, except where a later change is legally required or more favourable to the customer.