Refund policy

Because your jewellery experience should feel just as beautiful as the pieces you choose. ✨

At Soul Touch Jewellery, every product is carefully checked before dispatch. However, if something isn’t right, we’re here to help — with clear and transparent guidelines. Please read this policy carefully before placing your order.

📦 Return & Exchange Eligibility

We accept returns or exchanges only if:

• The product is damaged

• The product is defective

• You received the wrong item

Returns are not applicable for change of mind, sizing preference, or incorrect orders placed by customers.

📦 Return Requests

Returns are not free. Return shipping charges are to be borne by the customer.

You have 2 days from the date of delivery to request a return. Requests made after this period will not be accepted.

To request a return:

• Contact us within the allowed timeframe

• Provide a clear unboxing video showing the issue

• Wait for approval from our team before sending anything back

🎥 Missing, Damaged or Incorrect Item Claims

No unboxing video = No claim.

The unboxing video must:

• Start from the sealed package

• Be clear, continuous, and unedited

• Show all items being removed from the box

If an issue is not visible in the video, it will be considered delivered correctly.

🔥 Items Bought on Sale

Sale or discounted items are FINAL SALE.

No returns, no refunds, and no exchanges will be accepted on sale or clearance products.

🚚 Shipping Delays

We work with trusted third-party courier partners.

In case of delays, we will provide tracking support, but Soul Touch Jewellery is not liable for courier delays or delivery timelines.

Need your order urgently? Please contact us before placing the order.

🚫 Cancellations & Alterations

• No cancellation or modification is allowed once the order is confirmed.

• Once an order is packed or shipped, it cannot be cancelled.

If you refuse delivery:

• It will be treated as a return at your cost.

• Prepaid orders: Refused at doorstep = No refund.

• COD orders: We reserve the right to restrict future orders from the same address.

If you want the order re-delivered, repacking and re-shipping charges will apply.

📦 Return Packaging Guidelines

Returned items must be:

• Unused and unworn

• In original packaging

• With all tags, labels, and accessories intact

Returns without original packaging may be rejected.

💸 Refunds & Store Credit

• Refunds are processed only after the returned item is received and inspected.

• You may choose:

• Refund to original payment method, or

• Store credit (if applicable)

Processing time: 7–10 business days after approval and inspection.

🚫 Non-Returnable Items

• Used jewellery

• Items without unboxing video proof

• Sale or clearance items

• Wrong orders placed by customers

✅ Return Approval is Mandatory

Do not send any item back without approval from our support team. Unauthorized returns may not be accepted.

🤝 Need Help?

Contact Soul Touch Jewellery anytime:

📩 Email: jsoultouch@gmail.com
🕒 Support Hours: Mon–Sat | 10 AM – 7 PM

Thank you for shopping with Soul Touch Jewellery — where elegance meets trust.