Terms & Conditions -

Effective Date: 5 August 2026
Last Updated: 5 August 2026

Welcome to Soul Touch Jewellery.

These Terms & Conditions govern your access to and use of soultouchjewellery.com, including browsing the website, creating an account, placing an order, purchasing products, submitting reviews and communicating with Soul Touch Jewellery.

The website is operated by:

Soul Touch Jewellery
A sole proprietorship owned and operated by Nazia Khan

Principal place of business:
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India

Customer-care email: care@soultouchjewellery.com
Phone and WhatsApp: +91 63097 93041
Support hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST, excluding public holidays.

These Terms reflect the business, product, payment, shipping, warranty and customer-support information provided by Soul Touch Jewellery.

Electronic contracts are recognised under Section 10A of India’s Information Technology Act, 2000. A valid contract remains subject to the ordinary requirements of competent parties, free consent, lawful consideration and a lawful purpose under the Indian Contract Act, 1872.

Plain-language summary

By using this website or placing an order, you agree to these Terms and the policies referred to in them.

Important points include:

The website is intended for people aged 18 or above. Minors may use it only through a parent or lawful guardian.
Products are sold for personal use and not for unauthorised resale.
Product display on the website does not guarantee availability.
Your order becomes confirmed only after the required payment or COD advance, verification and acceptance by Soul Touch Jewellery.
Cash on Delivery requires a 40% advance, with the remaining 60% payable at delivery.
Confirmed orders cannot ordinarily be cancelled or modified.
We do not accept change-of-mind returns. Remedies remain available for verified wrong, damaged, defective, missing or materially misdescribed products.
Eligible products carry a six-month limited warranty against verified premature tarnishing or substantial plating loss under normal use and proper care.
Only products expressly described as 316L stainless steel should be treated as such.
Gold-toned products described as 18K PVD gold plated are plated products and are not solid 18K gold.
Website content, branding, photographs and graphics may not be copied or commercially reused without permission.
Nothing in these Terms removes consumer rights that cannot lawfully be excluded.

This summary is provided for convenience. The complete Terms below apply.

1. Acceptance of these Terms

By accessing, browsing or using the website, creating an account, adding products to a cart or placing an order, you acknowledge that you have read and understood these Terms.

When you place an order, you expressly agree to be bound by:

These Terms & Conditions;
The Return, Exchange & Refund Policy;
The Cancellation Policy;
The Shipping Policy;
The Product Disclaimer;
The Grievance Redressal Policy;
The Privacy Policy; and
Any additional terms displayed for a specific product, promotion, gift card, loyalty programme or service.

Where you do not agree with these Terms, you should not place an order or use features that require your acceptance.

2. Changes to these Terms

Soul Touch Jewellery may update these Terms to reflect:

Changes in applicable law;
Changes in products or services;
Changes in payment or delivery arrangements;
Changes in website technology;
New promotions or customer programmes;
Security requirements; or
Changes in business operations.

The revised version will display an updated “Last Updated” date.

The version ordinarily applicable to an order will be the version displayed when the order was placed, unless:

A later change is required by law;
The customer voluntarily agrees to the later version; or
The later version provides more favourable rights to the customer.

A material new obligation will not ordinarily be applied retrospectively to a previously confirmed order.

3. Eligibility and age requirement

The purchasing facilities on this website are intended for persons aged 18 years or above who are legally competent to enter into a contract.

A person below 18 years may browse or purchase only:

Through a parent or lawful guardian;
Under the direct supervision of a parent or lawful guardian; and
Using payment and delivery information lawfully authorised by that parent or guardian.

By placing an order, you represent that:

You are legally competent to contract; or
You are acting through a legally competent parent or guardian.

Indian contract law provides that contractual competence depends upon attainment of the applicable age of majority, soundness of mind and absence of another legal disqualification.

4. Website availability

We aim to keep the website available, secure and functional. However, we do not guarantee uninterrupted or error-free access.

The website may become unavailable because of:

Maintenance;
Hosting interruption;
Software updates;
Internet failure;
Cybersecurity measures;
Payment-gateway interruption;
Technical malfunction;
Events beyond our reasonable control; or
Suspension required for legal or operational reasons.

We may modify, suspend or discontinue a website feature where reasonably necessary.

Where an interruption affects a paid order, we will continue to handle the order and customer communication through available channels.

5. Website content

The website may contain:

Product descriptions;
Product photographs and videos;
Measurements;
Prices;
Availability information;
Styling content;
Care instructions;
Customer reviews;
Promotional content;
Editorial material; and
General information about Soul Touch Jewellery.

We seek to keep this information accurate and current. However, typographical, technical or administrative errors may occasionally occur.

Nothing in these Terms permits Soul Touch Jewellery to knowingly provide materially false or misleading product information. Indian consumer law protects customers against unfair trade practices and misleading representations concerning product characteristics, quality, benefits and pricing.

6. Nature of the products

Soul Touch Jewellery sells modern fashion jewellery and related accessories.

Unless expressly stated on an individual product page, products are not represented as:

Solid-gold jewellery;
Solid-silver jewellery;
Platinum jewellery;
Hallmarked precious-metal jewellery;
Fine jewellery;
Natural-diamond jewellery;
Certified natural-gemstone jewellery;
Investment-grade jewellery; or
Handmade jewellery.

Only products expressly identified as 316L stainless steel should be treated as being made from or using that material.

Gold-toned products described as 18K PVD gold plated contain a decorative plated finish over a base material. Such products are not made entirely from solid 18K gold.

Product-material, plating and performance descriptions may be based partly on specifications provided by the applicable supplier. Please review the relevant product page and Product Disclaimer before ordering.

7. Anti-tarnish and product-performance statements

Where a product is described as “anti-tarnish” or “tarnish-resistant,” the description means that the product is designed to resist premature tarnishing under normal and reasonable use when the recommended care instructions are followed.

It does not mean that the product:

Can never tarnish;
Will permanently retain its original appearance;
Is immune from scratches or friction;
Can be continuously worn while swimming or bathing;
Can be exposed without limitation to perfume, chemicals or sanitiser; or
Will react identically with every person’s skin chemistry.

Product life may be affected by use, care, storage, moisture, friction, cosmetics, chemicals, climate and individual skin chemistry.

The complete limitations and care requirements appear in the Product Disclaimer.

8. Nickel-free and skin-sensitivity information

Products described as nickel-free are identified based on the applicable product or supplier specifications.

A nickel-free description does not constitute:

Medical advice;
Dermatological certification;
A guarantee that no irritation can occur;
A guarantee of suitability for every allergy; or
A guarantee that the product is hypoallergenic for every person.

Customers with a known metal allergy or serious skin sensitivity should obtain suitable professional advice before wearing fashion jewellery.

The product should be removed and use discontinued if pain, itching, redness, swelling or irritation occurs.

9. Product images and appearance

We aim to display products accurately. However, a product may appear slightly different because of:

Screen brightness;
Device display settings;
Browser settings;
Photography lighting;
Reflections;
Image compression;
Camera processing;
Skin tone;
Surrounding colours; or
Minor production-batch variations.

Product photographs may be enlarged to show details and should not be used as the sole basis for estimating dimensions.

Customers should review written measurements and specifications before placing an order.

A minor visual difference that does not materially alter the product will not ordinarily constitute a defect. A materially different product may be reported under the Return, Exchange & Refund Policy.

10. Country of origin and product declarations

Unless otherwise stated for an individual product:

Country of Origin: China

Products are sold and retailed in India by:

Soul Touch Jewellery
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India

Where legally applicable, the relevant product page, packaging or label will display the required manufacturer, packer, importer, marketer, country-of-origin, MRP and customer-care declarations.

Indian packaged-commodity requirements include specified declarations such as the name and address of the manufacturer, packer or importer and the country of origin for imported products. Describing Soul Touch Jewellery as the retailer does not replace the legally required identification of the actual importer or manufacturer where such disclosure applies.

11. Personal-use purchases

Products are offered primarily for personal use, gifting and ordinary household consumption.

You must not purchase products for:

Unauthorised commercial resale;
Repackaging under another brand;
Counterfeit or deceptive sales;
Misrepresentation of product origin;
Removal or alteration of branding;
Use in unlawful activity; or
Another commercial purpose not approved in writing.

Wholesale or resale purchases require prior written approval from Soul Touch Jewellery.

We may contact a customer regarding an order that appears to be intended for commercial resale or another unauthorised purpose.

12. Product availability

All orders are subject to product availability.

A product may become unavailable because of:

Simultaneous customer orders;
Inventory mismatch;
Product damage found during quality inspection;
Supplier discrepancy;
Website-update delay;
Stock loss;
Technical error; or
Another operational reason.

Adding a product to a cart or wishlist does not reserve it.

Where a product becomes unavailable after payment, we may:

Cancel and refund the affected product;
Offer an alternative with your consent;
Offer store credit with your voluntary agreement; or
Provide another appropriate resolution.

We will not require you to accept a substitute product.

13. Placing an order

To place an order, you must provide accurate and complete information, including:

Full name;
Email address;
Active mobile number;
Billing information;
Delivery address;
Correct PIN code;
Product selection;
Quantity;
Payment information; and
Any required order-verification information.

You are responsible for reviewing:

Product;
Design;
Size;
Colour;
Quantity;
Price;
Discount;
Shipping charge;
Delivery address;
Payment method; and
Applicable policies

before selecting the final order button.

14. Order acknowledgement and acceptance

Displaying a product on the website is an invitation for customers to submit an order and does not, by itself, guarantee acceptance or availability.

After you place an order, you may receive an automated acknowledgement confirming that the order request has reached us.

An order is ordinarily accepted and treated as confirmed only when:

The required payment or COD advance has been successfully received;
Any payment, COD, address and fraud checks have been completed;
Product availability has been verified; and
Soul Touch Jewellery issues an order-confirmation communication.

We may decline an order before acceptance where there is a lawful and reasonable basis.

15. Order refusal or cancellation by Soul Touch Jewellery

Soul Touch Jewellery may refuse or cancel all or part of an order because of:

Product unavailability;
Inventory discrepancy;
Incorrect pricing;
Technical error;
Payment failure;
Suspected unauthorised payment;
Suspected fraud;
Incorrect or unverifiable address;
Non-serviceable PIN code;
Repeated COD refusal;
Unauthorised resale activity;
Legal restriction;
Courier limitation;
Force-majeure event; or
Another material operational reason.

If we cancel an order after receiving payment, all amounts collected for the cancelled products—including an applicable COD advance and compulsory shipping charge—will be refunded.

No cancellation charge will be imposed where Soul Touch Jewellery initiates the cancellation.

16. Pricing

Product prices are displayed in Indian rupees unless otherwise stated.

Prices may change before an order is placed because of:

Product-cost changes;
Promotional offers;
Market conditions;
Supplier changes;
Website corrections; or
Business decisions.

A price change will not ordinarily affect an order already validly confirmed at the correct displayed price.

Prices are intended to be final selling prices and inclusive of applicable taxes where legally required, unless a compulsory charge is clearly disclosed before checkout.

Soul Touch Jewellery will provide an invoice or purchase document appropriate to its applicable registration and legal status.

17. Pricing and typographical errors

If a product is displayed at an obviously incorrect price because of a technical, typographical or system error, we may:

Contact you and offer the product at the correct price; or
Cancel the affected product or order.

You will not be charged a higher price without your express agreement.

If payment has been collected and you do not accept the corrected price, the amount collected for the affected product will be refunded in full.

This section will not be used to change a correctly displayed and accepted price merely because the sale later becomes commercially inconvenient.

18. Payment methods

Available payment methods may include:

Credit cards;
Debit cards;
UPI;
Net banking;
Cash on Delivery; and
Any additional method displayed at checkout.

Online payments are processed through Razorpay or another authorised payment provider displayed at checkout.

Soul Touch Jewellery does not directly store complete card details, CVV numbers, card PINs, UPI PINs, banking passwords or payment OTPs.

Payment services may be governed by the payment provider’s separate terms and privacy practices.

19. Payment authorisation

By submitting payment information, you represent that:

You are authorised to use the selected payment method;
The information provided is accurate;
The payment is not fraudulent;
The transaction complies with applicable law; and
The payment provider may process the transaction.

Where a payment is declined, reversed, disputed or not confirmed, the order may remain unconfirmed or may be cancelled.

We may request reasonable verification where fraud or unauthorised use is suspected.

20. Cash on Delivery

Cash on Delivery orders require:

40% of the total cart value to be paid in advance.

The remaining:

60% is payable at delivery.

The advance:

Forms part of the total order value;
Is not an additional COD fee;
Must be successfully received before processing begins; and
May be subject to telephone, WhatsApp, SMS, email or OTP verification.

COD availability is subject to:

PIN-code serviceability;
Courier acceptance;
Successful customer verification;
Accurate delivery information;
Previous order history; and
Fraud-prevention checks.

The complete COD cancellation and failed-delivery rules appear in the Cancellation Policy and Shipping Policy.

21. Failed or duplicate payments

Where payment is debited but no order is confirmed, contact:

care@soultouchjewellery.com

Include:

Customer name;
Payment date;
Amount;
Transaction reference;
Registered phone or email;
Screenshot of the transaction; and
Order number, where generated.

Where Soul Touch Jewellery confirms receipt of a duplicate or unmatched payment, the applicable amount will be refunded within a reasonable period.

Bank and payment-provider processing times may apply after the refund is initiated.

22. Discount codes and promotions

Unless a promotion expressly states otherwise:

Only one discount code may be used per order;
Discount codes cannot be combined;
Codes must be used before expiry;
Codes have no cash value;
Codes may apply only to selected products;
Minimum-order conditions may apply;
Codes cannot ordinarily be applied after an order is confirmed; and
Fraudulent or unauthorised use may result in cancellation.

Promotional campaigns may have separate terms concerning:

Eligibility;
Validity;
Products;
Minimum purchase;
Free gifts;
Shipping;
Returns;
Refunds; and
Redemption limits.

Where promotion-specific terms conflict with these Terms, the promotion-specific terms will govern that promotion, subject to applicable law.

23. Gift cards, loyalty points and store credit

Soul Touch Jewellery may offer:

Gift cards;
Store credit;
Loyalty points;
Referral rewards; or
Promotional credits.

Such benefits may be governed by separate terms addressing:

Validity;
Expiry;
Transferability;
Eligible products;
Redemption;
Fraud prevention; and
Account requirements.

Unless required by law or expressly stated:

Gift cards and store credit are not redeemable for cash;
Promotional credits are non-refundable;
Loyalty points do not create a monetary deposit;
Lost or fraudulently used benefits may not be replaceable; and
Benefits may be cancelled where obtained through fraud, abuse or technical error.

24. Customer-requested cancellation

Once an order has been confirmed, it cannot ordinarily be cancelled or modified by the customer.

This includes requests to change:

Product;
Size;
Design;
Colour;
Quantity;
Payment method;
Discount code;
Delivery address; or
Contact details.

An immediate request may be considered before processing or dispatch where operationally possible, but cancellation is effective only when confirmed by Soul Touch Jewellery in writing.

Once dispatched, an order cannot ordinarily be cancelled.

The complete rules appear in the Cancellation Policy.

25. Shipping and delivery

Orders are ordinarily:

Processed within one to three business days; and
Delivered within approximately seven to ten business days after dispatch.

Delivery estimates are approximate and subject to:

PIN-code serviceability;
Courier operations;
Customer availability;
Weather;
Holidays;
Transport disruption;
Government restrictions;
Force majeure; and
Other operational circumstances.

Standard shipping is ordinarily free where the eligible merchandise value exceeds ₹2,499, unless another offer term applies.

Shipping charges for lower-value orders are displayed before checkout.

The complete delivery terms appear in the Shipping Policy.

26. Delivery information and customer responsibility

You must provide a complete and accurate delivery address and active telephone number.

You may be responsible for additional logistics costs caused by:

Incorrect address;
Incomplete address;
Incorrect PIN code;
Unreachable telephone number;
Repeated unavailability;
Refusal of delivery;
Failure to pay the remaining COD amount; or
Another customer-caused delivery failure.

Where Soul Touch Jewellery or the courier is responsible for the delivery failure, the customer will not be charged customer-caused return-to-origin costs.

27. Risk after delivery

Soul Touch Jewellery remains responsible for reasonably coordinating a parcel that is lost, materially damaged or misdelivered before successful delivery.

After successful delivery to:

The named customer;
An authorised adult;
An authorised household member;
Building security;
An authorised receptionist; or
Another person reasonably authorised at the delivery address,

responsibility for safekeeping ordinarily passes to the customer.

This does not prevent a genuine claim involving:

Fraudulent delivery;
Concealed transit damage;
Wrong contents;
Missing products; or
Material tampering.

28. Returns and exchanges

Because jewellery is a personal-use product, Soul Touch Jewellery does not ordinarily accept returns or exchanges merely because:

The customer changes their mind;
The style is no longer preferred;
The wrong size or product was selected;
The product does not match an outfit;
The product was purchased by mistake; or
The customer found a lower price elsewhere.

An appropriate remedy remains available for a verified:

Wrong product;
Damaged product;
Defective product;
Missing product;
Materially incomplete product; or
Materially misdescribed product.

Visible delivery-related issues should preferably be reported within 24 hours, and formal requests should ordinarily be submitted within seven calendar days of delivery.

The complete procedure appears in the Return, Exchange & Refund Policy.

Indian e-commerce rules restrict inventory e-commerce entities from refusing appropriate redress where goods are defective, deficient, spurious, not as advertised or delivered materially late, subject to the applicable legal conditions and exceptions.

29. Six-month limited warranty

Eligible products carry a six-month limited warranty from the recorded date of delivery.

The warranty covers verified:

Premature tarnishing under normal use; or
Substantial plating loss under normal use.

Warranty eligibility is subject to:

Valid purchase proof;
Compliance with care instructions;
Normal and reasonable use;
Inspection or verification;
No unauthorised repair or alteration; and
Reporting within the warranty period.

The warranty does not automatically require a cash refund. An approved remedy may include replacement, store credit, refund or another appropriate resolution, depending on the issue, availability and applicable law.

30. Warranty exclusions

The limited warranty does not ordinarily cover:

Normal wear and tear;
Fine scratches;
Gradual fading;
Accidental damage;
Broken chains caused by pulling;
Bent components caused by force;
Lost products or components;
Perfume or chemical exposure;
Sanitiser or cosmetic exposure;
Swimming or bathing;
Prolonged water exposure;
Improper cleaning;
Improper storage;
Friction damage;
Individual skin chemistry;
Unauthorised alteration; or
Failure to follow care instructions.

The complete warranty terms appear in the Return, Exchange & Refund Policy and Product Disclaimer.

31. Product care

Customers should:

Remove jewellery before bathing or swimming;
Avoid prolonged water exposure;
Avoid direct contact with perfume, sanitiser and hairspray;
Avoid creams, cosmetics and harsh chemicals;
Remove jewellery during heavy exercise;
Wipe jewellery gently after use;
Store each product separately;
Keep jewellery dry;
Avoid humid storage;
Avoid abrasive cleaning products; and
Avoid pulling chains or applying force to clasps.

Failure to follow care instructions may shorten product life and affect warranty eligibility.

32. Customer accounts

Account registration is optional unless a particular website feature requires an account.

You are responsible for:

Providing accurate information;
Keeping account information current;
Maintaining password confidentiality;
Restricting access to your device;
Not sharing the account;
Reporting suspected unauthorised access; and
Ensuring activity conducted through the account is authorised.

You must not create an account using:

A false identity;
Another person’s information without permission;
Misleading contact details; or
Information intended to facilitate fraud.

33. Account suspension and termination

Soul Touch Jewellery may suspend, restrict or close an account where there is reasonable evidence of:

Fraud;
Payment abuse;
Repeated COD refusal;
False information;
Unauthorised resale;
Website interference;
Harassment;
Intellectual-property infringement;
Policy abuse;
Security risk; or
Unlawful activity.

Where reasonably possible, we will communicate the reason for material account action.

Account suspension will not remove obligations relating to:

Amounts lawfully due;
Existing orders;
Refunds;
Returns;
Consumer grievances; or
Rights that cannot legally be restricted.

34. Permitted use of the website

You may use the website for:

Browsing products;
Obtaining product information;
Making legitimate personal-use purchases;
Managing your account;
Contacting customer support;
Submitting genuine reviews; and
Exercising rights under our policies.

Use must remain lawful, honest and consistent with these Terms.

35. Prohibited conduct

You must not:

Use the website for fraud or unlawful activity;
Submit false payment or delivery information;
Place false or malicious orders;
Attempt unauthorised access;
Introduce malware or harmful code;
Interfere with website security;
Overload or disrupt the website;
Scrape or harvest content without permission;
Copy product databases;
Use automated bots to extract information;
Impersonate another person;
Submit fabricated reviews;
Submit manipulated return evidence;
Abuse discount codes;
Carry out chargeback fraud;
Infringe intellectual-property rights;
Harass customers or staff;
Upload unlawful or offensive content; or
Use the website to facilitate unauthorised resale.

We may take proportionate security, account or legal action where prohibited conduct is reasonably suspected.

36. Automated access and scraping

You must not use any:

Robot;
Spider;
Scraper;
Crawler;
Data-mining tool;
Automated purchasing tool; or
Similar technology

to access, copy, monitor, extract or reproduce website content without prior written permission.

This restriction does not prohibit ordinary indexing by legitimate search engines acting in accordance with applicable website instructions.

37. Intellectual-property ownership

Unless otherwise stated, the website and its content—including:

Soul Touch Jewellery name;
Logo;
ST monogram;
Tagline;
Product photographs;
Videos;
Graphics;
Illustrations;
Product copy;
Editorial copy;
Website design;
Collection names;
Packaging designs;
Icons;
Layout;
Promotional material; and
Original product-design elements

are owned by, licensed to or lawfully used by Soul Touch Jewellery.

The website content is protected by applicable intellectual-property law.

38. Limited permission to use website content

Soul Touch Jewellery grants you a limited, revocable, non-exclusive and non-transferable permission to access the website for personal, non-commercial shopping purposes.

This permission does not allow you to:

Reproduce website content;
Commercially exploit content;
Remove copyright or trademark notices;
Republish product images;
Use photographs in another store;
Copy product descriptions;
Register confusingly similar branding;
Create derivative commercial materials; or
Suggest an endorsement or partnership that does not exist.

Written permission must be obtained before commercial use.

39. Trademarks and branding

The names, logos, monograms, slogans, packaging identity and other brand indicators associated with Soul Touch Jewellery may be protected as trademarks or proprietary brand assets, whether registered or unregistered.

No permission is granted to:

Use the Soul Touch Jewellery name as a business name;
Use the logo or monogram;
Create a confusingly similar mark;
Register a domain or social handle incorporating the brand;
Use the branding on unrelated products; or
Suggest sponsorship, affiliation or endorsement.

40. Customer reviews and submitted content

Customers may be allowed to submit:

Ratings;
Written reviews;
Photographs;
Videos;
Testimonials;
Questions; and
Feedback.

By submitting content, you represent that:

The content reflects your genuine experience;
You own it or have permission to submit it;
It does not violate another person’s rights;
It is not deceptive or defamatory;
It does not contain unlawful material; and
It does not contain unnecessary personal or financial information.

41. Use of customer reviews

By submitting a review through the website, you permit Soul Touch Jewellery to display, format and technically reproduce that review in connection with the relevant product and ordinary website-review functionality.

This permission is:

Non-exclusive;
Limited to legitimate website and customer-information purposes; and
Subject to the Privacy Policy.

Soul Touch Jewellery will ordinarily obtain separate permission before using a customer’s photograph, video or identifiable testimonial in:

Paid advertising;
Social-media campaigns;
Printed campaigns;
Packaging;
Influencer advertisements; or
Other broader promotional content.

42. Review moderation

Soul Touch Jewellery may remove, reject or moderate content that is:

Fraudulent;
Unrelated to the product;
Abusive;
Discriminatory;
Obscene;
Threatening;
Defamatory;
Promotional spam;
Privacy-invasive;
Intellectual-property infringing;
Technically harmful; or
Otherwise unlawful.

A negative review will not be removed merely because it is critical, provided that it reflects a genuine experience and complies with these standards.

Submitting a negative but honest review will not prevent the customer from raising a genuine grievance.

43. Feedback and suggestions

Where you voluntarily submit general ideas, suggestions or feedback about the website or business, Soul Touch Jewellery may use that feedback to improve products, services and customer experience.

This does not transfer ownership of unrelated original works or customer photographs and does not permit use of identifiable customer content in advertising without appropriate permission.

44. Third-party services and links

The website may contain links to or integrations with:

Razorpay;
Courier tracking platforms;
Instagram;
WhatsApp;
Google services;
Hosting providers;
Review tools;
Social-media platforms; or
Other third-party services.

Third parties may operate under their own:

Terms;
Privacy policies;
Security practices;
Availability commitments; and
Dispute procedures.

Soul Touch Jewellery does not control the independent operation or content of unrelated third-party services.

A link does not automatically represent endorsement of every statement, product or service on the third-party platform.

45. Privacy and communications

Personal information is handled in accordance with the Privacy Policy.

You may receive transactional communications relating to:

Order confirmation;
Payment;
COD verification;
Shipping;
Delivery;
Returns;
Refunds;
Warranty;
Account security; and
Customer support.

Promotional communications will ordinarily be sent only where you have opted in or another lawful basis applies.

You may opt out of marketing without preventing necessary transactional communications concerning an existing order.

46. Electronic communications

You consent to receiving order-related notices through available electronic methods such as:

Email;
SMS;
WhatsApp;
Website account;
Electronic invoice; and
Other contact details voluntarily supplied by you.

Electronic communications and records may be retained as evidence of:

Order placement;
Acceptance;
Payment;
Delivery;
Policy acceptance;
Customer-support communication; and
Grievance handling.

The Information Technology Act recognises contracts formed through electronic means and provides legal recognition for electronic transactions.

47. Fraud prevention

Soul Touch Jewellery may conduct reasonable checks concerning:

Payment authorisation;
Order history;
COD refusal;
Address validity;
Account activity;
Transaction patterns;
Coupon abuse;
Return history; and
Security risk.

We may request proportionate verification where necessary.

Customers must never provide:

UPI PIN;
ATM PIN;
Card PIN;
CVV;
Internet-banking password; or
Payment OTP

to Soul Touch Jewellery.

We will not request those credentials to process an order or refund.

48. Chargebacks and payment disputes

A customer who believes a payment is incorrect should contact Soul Touch Jewellery promptly so that the matter can be investigated.

Nothing in these Terms removes a customer’s right to use a legitimate payment-dispute remedy.

However, customers must not knowingly initiate a false or fraudulent chargeback after:

Receiving the product;
Receiving an approved refund;
Authorising the transaction; or
Providing false information about the order.

We may submit relevant order, payment, delivery and communication records to the payment provider when responding to a chargeback.

49. Website and information disclaimer

We seek to maintain an accurate and secure website but do not guarantee that:

Every function will always be uninterrupted;
Every technical error will be immediately corrected;
Every browser or device will display identically;
Every third-party service will remain available; or
The website will be completely free from all security risks.

This clause does not exclude responsibility for failing to exercise reasonable care where such responsibility cannot lawfully be excluded.

Customers are responsible for maintaining reasonable security on their own devices, accounts and internet connections.

50. No medical or investment advice

Website content relating to:

Skin sensitivity;
Jewellery care;
Styling;
Lifestyle;
Materials;
Product value; or
General wellness

is provided for ordinary product-information purposes.

It does not constitute:

Medical advice;
Dermatological advice;
Allergy testing;
Financial advice;
Investment advice; or
A guarantee of resale or appreciation in value.

Soul Touch Jewellery products are fashion products and should not be purchased as precious-metal investments unless expressly described and certified otherwise.

51. Limitation of liability

To the extent permitted by applicable law, Soul Touch Jewellery will not be liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable and did not directly result from a breach by Soul Touch Jewellery.

Where liability may lawfully be limited, our aggregate contractual liability relating to a particular product or order will ordinarily not exceed the amount actually paid for the affected product or order.

This limitation does not apply where liability cannot lawfully be excluded or limited, including liability arising from:

Fraud;
Wilful misconduct;
Gross negligence where limitation is prohibited;
Death or personal injury caused by legally actionable conduct;
A legally enforceable product-liability obligation;
Failure to provide a refund required by law;
A materially false or misleading representation; or
A non-waivable consumer right.

The Consumer Protection Act provides remedies concerning defective goods, unfair trade practices and product liability. These Terms do not contract out of mandatory remedies available under that Act.

52. Customer responsibility for unlawful misuse

To the extent permitted by law, you will be responsible for direct loss or a third-party claim caused by your own:

Fraudulent use of the website;
Deliberate violation of these Terms;
Infringement of another person’s rights;
Submission of unlawful content;
Unauthorised commercial use of website content; or
Use of the website to conduct illegal activity.

This section is not intended to make a customer responsible for:

A genuine consumer complaint;
Ordinary use of the website;
A defect caused by Soul Touch Jewellery;
An error by a courier or payment provider; or
A right exercised under applicable law.

53. Force majeure

Soul Touch Jewellery will not be treated as breaching these Terms where performance is prevented or materially delayed by circumstances beyond reasonable control, including:

Natural disaster;
Flood;
Fire;
Severe weather;
Epidemic;
War;
Civil disturbance;
Terrorism;
Government action;
Legal restriction;
Strike;
Transport shutdown;
Courier-network disruption;
Internet or hosting failure;
Payment-system failure;
Supply-chain interruption; or
Import restriction.

We will seek to:

Communicate material delays;
Resume performance when reasonably possible;
Coordinate an alternative solution; or
Cancel and refund an order where fulfilment becomes impossible.

This section does not remove rights that cannot lawfully be excluded.

54. Grievance redressal

Customers should first contact Customer Support:

Email: care@soultouchjewellery.com
Phone and WhatsApp: +91 63097 93041

Where the matter remains unresolved, it may be escalated to:

Nazia Khan
Founder and Grievance Officer
Soul Touch Jewellery

Address:
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India

Email: care@soultouchjewellery.com
Phone: +91 63097 93041

Grievances will be acknowledged within 48 hours and addressed within the period prescribed under applicable law.

The Consumer Protection (E-Commerce) Rules require e-commerce entities to maintain a grievance mechanism, display the grievance officer’s details, acknowledge complaints within 48 hours and redress them within one month.

55. Amicable dispute resolution

Before beginning ordinary civil proceedings, Soul Touch Jewellery and the customer should, where appropriate, attempt to resolve the dispute through good-faith communication.

A written dispute notice should contain:

Customer name;
Order number;
Description of the issue;
Previous complaint reference;
Requested resolution; and
Relevant supporting material.

The parties may attempt an amicable resolution for approximately 15 business days after receipt of the dispute notice.

This process:

Does not constitute mandatory arbitration;
Does not prevent urgent legal relief;
Does not prevent a consumer complaint;
Does not remove a statutory limitation period; and
Does not prevent access to a government or regulatory authority.

56. External consumer remedies

Customers may seek assistance from the National Consumer Helpline, which provides a Government of India pre-litigation grievance channel. The official helpline includes telephone number 1915 and other complaint channels described by the Department of Consumer Affairs.

Eligible consumer complaints may also be filed before the appropriate Consumer Commission, including through the Government’s e-Jagriti consumer-dispute platform. Indian consumer law permits complaints according to the applicable statutory jurisdiction and procedure.

Use of our internal complaint process is intended to encourage resolution and is not a waiver of external remedies.

57. Governing law

These Terms, the website and transactions made through it are governed by the laws of India.

Relevant laws may include, as applicable:

The Indian Contract Act, 1872;
The Information Technology Act, 2000;
The Consumer Protection Act, 2019;
The Consumer Protection (E-Commerce) Rules, 2020;
Applicable legal-metrology requirements;
Applicable intellectual-property laws; and
Applicable data-protection and payment laws.

Nothing in this provision limits the operation of a mandatory law that applies regardless of the contractual choice of law.

58. Jurisdiction

Subject to statutory consumer-forum jurisdiction and other mandatory legal rights, ordinary civil disputes concerning these Terms will be subject to the competent courts at Hyderabad, Telangana.

This clause does not prevent a consumer from filing a complaint before a Consumer Commission or through another forum having jurisdiction under the Consumer Protection Act and applicable rules.

The Department of Consumer Affairs explains that India’s consumer-protection framework supports online complaint filing and permits consumer disputes to be pursued under the applicable statutory jurisdiction, including the consumer’s place of residence or work where the law allows.

59. Severability

If any provision of these Terms is found unlawful, invalid or unenforceable:

That provision will be interpreted as narrowly as reasonably possible;
The invalid portion may be severed; and
The remaining provisions will continue to apply.

A finding concerning one provision will not automatically invalidate the complete Terms.

60. No waiver

Failure or delay by Soul Touch Jewellery in enforcing a contractual right does not automatically waive that right.

A waiver will apply only where clearly communicated and will ordinarily be limited to the specific matter for which it was given.

This provision does not permit delayed enforcement where a mandatory limitation period has expired.

61. Assignment

Customers may not transfer an account, order or contractual right to another person without prior written approval, except where a transfer is required by law.

Soul Touch Jewellery may transfer its rights and obligations as part of a genuine:

Business reorganisation;
Sale;
Succession;
Transfer of assets; or
Change in ownership,

provided that applicable customer rights and existing obligations remain appropriately protected.

62. Entire agreement

These Terms, together with the policies and product-specific terms incorporated into them, constitute the agreement governing your use of the website and purchase.

They replace prior general statements on the same subject, but do not override:

A written commitment specifically made to resolve an individual complaint;
A confirmed refund or replacement approval;
A mandatory legal right; or
A separate written agreement signed by an authorised representative.

63. Order-specific terms

The following form part of the agreement for a particular purchase:

Product page;
Product specifications;
Price displayed at checkout;
Selected quantity;
Delivery details;
Applicable promotion terms;
Order confirmation;
Applicable policies; and
Any written variation expressly accepted by both parties.

Where a product-specific term conflicts with a general website statement, the more specific term will ordinarily govern that product, subject to applicable law.

64. Notices

Soul Touch Jewellery may send order-related notices using:

The email address;
Mobile number;
WhatsApp number;
Customer account; or
Delivery address

provided by the customer.

Customers should keep their contact information current.

Formal customer notices may be sent to:

Email: care@soultouchjewellery.com

Postal address:
Soul Touch Jewellery
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India

A notice should include the customer’s full name, order number and sufficient details to identify the issue.

65. Consumer rights preserved

Nothing in these Terms is intended to:

Exclude liability that cannot lawfully be excluded;
Permit false or misleading advertising;
Remove remedies for defective products;
Remove remedies for materially misdescribed products;
Prevent a lawful refund;
Prevent access to a Consumer Commission;
Prevent a complaint to a regulator;
Limit a non-waivable privacy right; or
Authorise an unfair trade practice.

Where these Terms conflict with a mandatory legal right, the mandatory legal right will prevail.

The Consumer Protection Act was enacted to protect consumer interests and establish mechanisms for effective administration and settlement of consumer disputes.

66. Contact information

For questions about these Terms or an order, contact:

Soul Touch Jewellery
House No. 68, Alhasnath Colony
Toli Chowki, Hyderabad
Telangana – 500008, India

Email: care@soultouchjewellery.com
Phone and WhatsApp: +91 63097 93041
Support hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST, excluding public holidays.