Yes—our jewellery is designed for better colour retention and everyday wear when cared for correctly. Selected pieces are made using premium 316L stainless steel, and our gold-toned pieces are described as having 18K PVD gold plating.

That said, we prefer honest promises over impossible ones: anti-tarnish does not mean permanently tarnish-proof. The life of any plated jewellery depends on how often you wear it and its exposure to water, perfume, sweat, chemicals and friction.

Simply follow our care instructions and your jewellery is designed to stay beautiful for much longer than conventional fashion jewellery.

Tip: Check the individual product page for the exact material specification of the piece you’re choosing.

Your Soul Touch pieces are made for real life—but a little care goes a long way.

For the longest-lasting finish, we recommend removing your jewellery before:

• Showering or swimming
• Intense workouts
• Applying perfume or sanitiser
• Using creams, lotions or hairspray
• Coming into contact with household chemicals

If your jewellery gets wet occasionally, gently wipe it dry with a soft cloth before storing it.

Think of it this way: the better you care for your jewellery, the longer it stays part of the life you’re building.

Eligible Soul Touch Jewellery pieces come with a 6-month limited warranty against verified premature tarnishing or substantial plating loss under normal use and proper care.

If you notice an eligible issue within six months, simply contact us with:

• Your order number
• Clear photos or a short video
• A brief description of the issue

Our team will review the claim and guide you toward the appropriate resolution, which may include a replacement, store credit, refund or another suitable remedy depending on the situation.

Normal wear, scratches, accidental damage, chemical exposure, improper storage and damage caused by misuse are not covered.

So yes—you can shop knowing there is support behind your purchase.

We know the moment you order jewellery, waiting suddenly feels much longer.

Orders are normally processed within 1–3 business days. Once dispatched, delivery ordinarily takes approximately 7–10 business days, depending on your PIN code and courier serviceability.

Once your parcel is on its way, tracking information will ordinarily be shared through email, SMS or WhatsApp.

You can then follow its journey right to your doorstep.

Free standard shipping is available on eligible merchandise values above ₹2,499.

Yes.

To keep COD orders secure and reduce false or unclaimed shipments, Cash on Delivery orders require a 40% advance payment of the cart value.

The remaining 60% is paid when your order is delivered.

For example, if your cart value is ₹3,000:

₹1,200 is paid while placing the COD order + ₹1,800 is paid at delivery.

COD is subject to:

• Successful order verification
• Accurate contact and address details
• PIN-code serviceability
• Courier availability

The 40% payment is part of your order value—it is not an additional COD fee.

We begin preparing confirmed orders quickly, so orders cannot ordinarily be cancelled or modified after confirmation.

Before placing your order, please double-check:

• Product
• Size
• Colour
• Quantity
• Phone number
• Shipping address
• Payment method

If you notice an error immediately after ordering, contact us as soon as possible. If processing has not yet begun, we may be able to help—but changes cannot be guaranteed.

Once an order has been dispatched, it cannot ordinarily be cancelled.

This is why those few extra seconds of checking your order before payment can save you a lot of trouble later.

Because jewellery is a personal-use product, we do not accept returns or exchanges simply for a change of mind, style preference, incorrect size selection or because the product no longer feels suitable.

However, we absolutely want to hear from you if you receive a product that is:

• Wrong
• Damaged
• Defective
• Missing
• Materially different from what you ordered or what was described

Visible delivery-related issues should preferably be reported within 24 hours of delivery, and an eligible formal request should ordinarily be submitted within 7 calendar days of delivery.

Clear photos are required, and we strongly recommend recording a continuous parcel-opening video, especially for damaged, wrong or missing-item claims.

An unboxing video is helpful evidence, but a genuine claim will not automatically be rejected simply because one is unavailable.

For complete details, please see our Return, Exchange & Refund Policy.

First: don’t worry and don’t place another order immediately. Let us investigate it for you.

If your order is delayed beyond the expected timeline, or tracking shows “delivered” when you haven't received it, contact us with your:

• Order number
• Registered mobile number
• Tracking number
• Delivery address

If your parcel arrives visibly damaged or tampered with, photograph the package before opening it and, where possible, record a continuous parcel-opening video.

For an order marked delivered but not received, please first check with family members, building security, reception or an authorised neighbour.

If it is still missing, contact us promptly. We will coordinate with the courier and investigate the shipment.

If a parcel is officially confirmed as lost before successful delivery, you will not be expected to bear that loss. We will provide the appropriate resolution in accordance with our Shipping Policy.